Legal
Complaints
Payon Group is committed to resolving concerns fairly and promptly. This page will set out our internal dispute resolution (IDR) process. Final details are to be provided and reviewed before launch.
Making a complaint
Placeholder. Explain how to lodge a complaint, including contact channels. Phone and postal details are listed in the site footer.
How we handle complaints
Placeholder. Describe the internal dispute resolution process, acknowledgement timeframes and how outcomes are communicated.
External dispute resolution
Placeholder. Set out the relevant external dispute resolution scheme (e.g. AFCA) and how to escalate, consistent with Payon Capital's AFSL & ACL 509400 obligations.
